Shipping Information:
We ship via fed-ex ground, FedEx Saver, FedEx 2nd Day Air and FedEx Next Day.
Once your package is shipped a tracking number will be sent to you. All orders are processed and shipped
within 1 to 3 business days.
USPS is used to ship orders to PO Boxes only.
Payment Options:
All credit card payments will be processed through PayPal. To set up a free accout with PayPal click
Here
You may also choose to pay with check or moneyorder. If you choose this option, please email us with your order at
SpecialTz@msn.com, and we will send you a bill. We will ship your products after your money order, or check has cleared. Please do
not send cash.
Make check or money order payable to:
Sam Amato (Special-tz) Phone #480-430-1390
549 W. Enid ave
Mesa, AZ 85210
We ship to the United States only.
Terms:
For shipping damage, customer should claim to their carrier immediately.
Any missing or wrong item should be reported
to Special-tz Within 24 hours.
Because of the nature on the internet online ordering, your purchase from Special-tz
acknowledges that you have read and agree to these terms and conditions.
- Special-tz is not responsible for typographical errors or the displayed item's images
Return Policy:
Customer may return any product purchased from Special-tz within (15) days of delivery of the order. Products with Manufacturer
Warranties which exceed 15 days, may be returned directly to the manufacturer according to their instructions.
Customer
may request a replacement product otherwise company credit will be issued.
20% restocking fee applied to your return. Shipping
cost is non refundable.
Items with manufacturer's defects:
Please return the defective product and we will promptly ship you a replacement.
Items returned as defective that are found to not be defective will incur a 20% restocking fee for the returned unit,
therefore we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return
authorization.
Refunds will not be issued if a return is made without an RMA number.
How to return an item:
- Please E-mail us at Specialtz@msn.com to notify a defective item and request for an #RMA number. Please, allow 48 hours to respond to your email.
- Please have your order information available.
- When you return the item please include a copy of your invoice or order confirmation email, write your RMA number on it
and provide a return reason.
- Returns must be in like new condition.
- Returns will not be accepted without all of the original packaging, manuals and accessories.
- All returns must be received by Special-tz within 7 days from the RMA number issuing date.
- Refunds will not be issued if a return is made without an RMA number or
after 7 days of delivery of the order.
- Shipping charges are not refundable.
*** Please note that
all returns that are shipped without a valid RMA number will be refused and package will go back to the sender.
- We recommend returns be made via FedEx insured freight only.
- Special-tz accepts no responsibility for loss or damage items in return transit. Please, allow to 5-10 business
days to process your returns.
- You are responsible for all freight charges.
